01WORKFORCE
Open a work system.
See its configured people and agent-role inventory. Choose a saved version to inspect that design’s workforce.
Back to homeSee the workforce.
See the workforce.
Understand the change.
See who participates in the work, where agents are staffed, and what a proposed change means for people.
Org Design gives you a workforce view of one work system: its roles, who does which work, and what a proposed change means for each role — the plan for every role, readiness, training needs and the human review that stays.
Customer proposal · workforceAs designed
People
Bid leadProposal ownership
Finance reviewerCommercial review
Agents
Evidence agentInformation gathering
Writing agentDraft preparation
One proposal · shared work · explicit acceptance
People FTE ≠ agent units ≠ service capacity
DesignSimulateRealize
The question that matters
Where does the work go when an agent takes part?
The answer belongs on the work itself: the tasks people and agents take part in, the formations they join, and the workload a simulation shows moving between them. An agent count cannot answer it.
From intent to implementation
02ALLOCATION
Follow the roles into the work.
See which tasks and formations each role takes part in. Change staffing in the Work System Designer.
03CHANGE
Plan the change with people in view.
Read what the change means for each role — keep, augment, redeploy or reduce — with readiness, training needs and the review people still own.
People and agents. Different measures, shared work.
Keep workforce composition separate from the performance of the whole work system.
People FTE
A measure of configured labor input. It is not a measure of throughput or the work system’s service capacity.
Agent roles and deployments
A view of where agents are staffed. A deployment tells you who does the work; its count does not tell you how fast.
The change for people
A role plan says what happens to each role. Readiness, training and the human review that remains sit beside it, so the change is managed, not just modeled.
Before you get started.
Do I need a simulation just to see the workforce?
No. The workforce is there as soon as the work system is staffed. A simulation adds what the change does to capacity and hours.
Are agents counted as FTE?
Agent roles and deployments are counted separately from people FTE. Their units do not establish labor hours, throughput or equivalent people.
How is service capacity different from labor?
Labor is the effort people put in, measured in FTE. Service capacity is how much work the whole system completes, such as cases a week. Adding people or agents raises capacity only where the work is constrained, so Org Design keeps the two side by side.
Design · Simulate · Realize
Design the change with the people in view.
Connect workforce implications to the work system you will realize.